Subprocessors

This page is referenced by the BidChex Terms of Use and the BidChex Privacy Policy. We update it when we add or remove a subprocessor.

Amazon Web Services, Inc.

• What it does: Cloud hosting, storage, and infrastructure
• What it handles: Association and resident records, uploaded documents and photographs, project and bid records, connected mailbox content and metadata, platform data and backups
• Location: United States

Google Cloud (Google LLC)

• What it does: Cloud hosting and infrastructure; artificial intelligence processing for platform AI features
• What it handles: Association and resident records and backups; content submitted to AI features, such as maintenance and violation reports, meeting materials, document queries, bid and project documents, and connected mailbox content and metadata
• Location: United States

Stripe, Inc.

• What it does: Card payment processing for dues and other payments made by credit or debit card, and billing for direct BidChex subscriptions
• What it handles: Payer name, contact information, card details, and payment records. BidChex does not store full card numbers.
• Location: United States

Mailgun Technologies, Inc.

• What it does: Email delivery for platform notifications and Association announcements
• What it handles: Recipient name, email address, and message content
• Location: United States

Twilio Inc.

• What it does: SMS text message delivery for platform and Association notifications
• What it handles: Recipient name, mobile telephone number, and message content
• Location: United States

AI features are processed through Google Cloud. Under the applicable Google Cloud terms, Google does not use BidChex customer content to train its models, and processes that content only to return a result to BidChex.

BidChex does not send bank account numbers, card numbers, or building access PINs to AI processing.

Your building's access control equipment. Camera video, door entry and exit records, and similar records are created and stored on equipment located at the property, which the Association owns and operates. BidChex sends resident names, units, and access credentials to that equipment by API, but does not receive its records and does not operate it. That equipment is not a BidChex subprocessor, and its manufacturer's terms, not BidChex's, govern what it records and how long it keeps it.

Your connected email provider. If you connect a third-party mailbox through Mail Center, your email provider is your vendor, not a BidChex subprocessor. BidChex reads from that mailbox under the authorization you grant; the provider's own terms govern the mailbox itself.

Your Association's own vendors. Banks, accountants, attorneys, insurers, and management companies engaged directly by an Association are the Association's vendors, not BidChex subprocessors.

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Miami Beach, FL 33139
legal@bidchex.com